MET DE HANDEN IN DE 'WOL'!

With hands in the 'wool'!

Dear customers,

You now know that I am very transparent – ​​not only about the concrete production process of Leselles, but also about business and the associated ups and downs, I have been open and honest from the start. That is why I also want to share this setback with you honestly - together we may be stronger in the search for a solution! ?

In September of this year I started looking for an additional producer in Portugal for Leselles . You're excited about our knitwear – and we're so thankful for that! - so we would like to continue to meet your demand.

To give you an idea of ​​the production time: one scarf requires 45 minutes of knitting time. Add to that the washing, steaming, labeling and packing , and you can quickly calculate how many (or how few) pieces of Leselles we can produce per day. An additional producer could solve this problem.

We found a reliable partner who replenished our stock of scarves and pullovers last week.

But not every new step runs smoothly – or smoothly.
How great was the disappointment when it turned out that the fit of the Juliette pull was different. The sweater is wider (12 cm around) and has a wider collar (6 cm) so that we cannot simply apply the 'our size fits all' fit that you already knew to this collection. So more like a large M or L. The quality of the mohair wool is identical to all our other pieces, and the sweaters are also technically perfect, but the 'new' fit means that we have to switch gears.

To be honest: I was lost for a while. The pulls meet all standards in terms of quality, but are rather large than 'our size' in terms of fit.
Should I refuse everything, send it back , or should we look for a solution together?


Maybe I can turn a 'mistake' into something very positive , by focusing mainly on ladies with size large with this specific collection. Maybe I can now make happy an audience that might find the Juliette in normal version too narrow or too cramped?

In the meantime, we are of course doing everything we can to produce the 'normal' Juliette sweater again as soon as possible. .

 

Greetings,

liesbet